Grievance Dispute Resolution Policy

This policy outlines the principles to help deal with grievances fairly, promptly and at the point of origin.

Grievance Resolution Policy

We give top priority to students’ well-being and satisfaction. Every satisfied Student’s word of mouth recommendation is our strongest marketing tool.

• Every concern, grievance or feedback raised by a student will be acknowledged within one day.
• Every effort will be made to address their grievances and the resolution process will be clearly explained to them.
• Minor problems will be resolved immediately, whenever possible.
• Major problems as well as written grievances will be resolved within 21 days.
• To facilitate our feedback/grievance channels, we have implemented the following feedback support available to our students e.g. Evaluation form, Student’s service feedback form, Verbal and written complaints, Suggestion Box, Open door policy to the CEO office. This medium will be widely publicized to our students to facilitate access to the grievance resolution process.

Students can seek advice from any of our staff. Alternatively, students with problems or concerns may wish to contact our hotline at 65-63721283 and speak with our Chief Executive Officer (CEO).

Dispute Resolution Policy

The purpose of this Policy is to provide a guide through which Uniapolis and its customers/students can resolve any dispute in a timely and fair manner as they arise.Policy

• Uniapolis encourages its customers and students to resolve any issues or concerns that they may have at the earliest opportunity with the school.
• Uniapolis is committed in establishing mechanisms to promote fast and efficient resolution of disputes.
• Uniapolis will ensure the ease of providing feedback and/or complaints through making available and easy access of feedback forms, channels of feedback via website, email and telephone call
• Open communication and feedback are regarded as essential elements of an effective dispute resolution framework. The school will acknowledge all feedback and/or complaints received.
• All formal avenues for handling of grievances and/or feedback will be fully documented, evaluated and the complainant’s wishes will be taken into account in the determination of appropriate steps and actions.
• Actions taken to resolve disputes and/or address feedback will be publicized where appropriate and applicable.
• Uniapolis will inform the complainant or person giving the feedback of the actions taken where feasible.
• No student/customer will be intimidated or unfairly treated in any respect if he/she utilises this Policy to resolve an issue.

This Policy applies to all students and customers of the school and shall be aligned to the dispute resolution provision in the Private Education Act.
For external consultation please contact

CPE Student Services Centre
1 Orchard Road (YMCA Building)
#01-01
Singapore 238824
Nearest MRT: Dhoby Ghaut (Exit A)
Tel: (65) 6592 2108
Fax: (65) 6337 1584
E-mail: CPE_CONTACT@cpe.gov.sgOpening Hours
Monday – Friday 9.30AM – 6.00PM
Closed on Saturdays, Sundays and Public Holidays